Welcome to the audatis MANAGER Support Center
In order to process your inquiries quickly and efficiently, we use a ticket system. Each support request is assigned a unique ticket number, which you can use to track the status and answers online. For your information, we provide an archive and history of all your support requests. A valid email address is required to open a ticket and receive responses from us.
Before creating a ticket, please have a look at our knowledge base or search for the desired term, you will usually find the required help topic directly.
Our support hours are Monday to Friday between 8 am and 5 pm.
MAINTENANCE WORKS on 20.05.2022
we would like to take this opportunity to inform you in good time about a necessary maintenance window during which we have to carry out work on our servers in the data centre and are therefore dependent on the support of our data centre. Therefore, unfortunately, this work cannot be carried out in the evening, as is usual for our updates, but must be implemented during their regular business hours.
We have now set the date for Friday, 20.05.2022 from 3 p.m. and would like to ask you to take this into account in your planning.
The systems are expected to be unavailable for a period of approximately 60 minutes on this day.
You should save your work before 3pm and log out.
We will put the system into maintenance mode from 3pm and deactivate maintenance mode again once the work is complete.
As soon as the systems are accessible again, you can log back in and continue working as normal.
We ask for your understanding that we were unable to select a different time for the work due to staffing restrictions at the data centre operator.